Airport Concierge

Our Concierge will meet you/your party at a previously agreed drop off point on the terminal forecourt and escort you through to your airline’s designated check-in zone. If you have booked a porter as part of your service, your luggage will be taken from the forecourt to check-in for you. Once you have checked-in, you/your party will be escorted through to departures via Immigration (for international travel) and security screening. Depending on time available, our journey with you will end either at the boarding gate or in the main departures area where you can relax until your flight is called.

Our Concierge will be awaiting your arrival at the base of the airbridge in Auckland Airport’s distinctive blue uniform and will be holding a nameboard. From there, you will be escorted through Customs and into the baggage hall. If you have booked a porter as part of your service, you will be assisted at the baggage carousel and your bags will be taken care of. Your Concierge will then escort you through biosecurity screening and accompany you to the next terminal, either on foot (a walk of around 10-15 minutes) or using the free inter-terminal transfer bus. You will then be assisted through all screening processes and escorted through to your departure gate.