Collection Point

Our Departures Collection Point is located next door to Luxury Timepieces in departures. This is the only pick up point for all duty and tax-free sales made through stores that are located outside of the Airport, such as Partridge Jewellers, Michael Hill and T-Galleria (DFS) and for online orders made on The Mall International.

Parcels can be collected 60 minutes prior to your international flight.

Our Arrivals Collection Point is located in the baggage hall in arrivals. After clearing immigration proceed to the baggage hall and you will find the collection point just baggage carousel 2.

This is the pick-up point for purchases made on The Mall International or made at T-Galleria (DFS).

To collect your items from our Collection Points please ensure you have:

• valid photo identification (Passport, Drivers Licence)
• a copy of your collection authorisation or order confirmation
• allowed sufficient time to collect your parcel prior to your international flight

If your flight details have changed you will need to notify the retailer you purchased the items off in order to ensure your purchase is available at collection point when you need it to be.

Arrivals Collection Point

Open from 12noon to 8pm NZST.

If you are arriving between 8pm and 12noon NZST you may be collecting your items from our eLockers. Be sure to double check your confirmation email.

Departures Collection Point
Open from 4:30am to 1am NZST.

Ph: +64 9 256 8845
Email: collectionpoint@aucklandairport.co.nz

If you are a retailer with store(s) in New Zealand and would like to sell tax free goods to people travelling internationally, please contact us for more information:

Ridha Ali
Collection Point Commercial Manager
ridha.ali@aucklandairport.co.nz